Deactivate endpoint webroot console10/4/2023 ![]() ![]() Once printing is verified working, have your local IT team log a ticket with Webroot support so that Webroot can track instances of this problem and inform the IT team when this issue is fixed, so that the setting can be changed back. IMPORTANT: Implementing the above setting change, or uninstalling Webroot, is a major security concern. This should resolve the issue, although in some cases, technicians have had to uninstall Webroot entirely. If you issue a Deactivate command from your. Activity refers to the number of endpoint devices that have checked in to your Webroot management console within the last 30 days. Once the local IT team has turned this setting off in the Webroot settings, reboot the computer, refresh the Webroot configuration by right-clicking on the tray icon, and try printing multiple times again. Webroot protection from a given endpoint, that endpoint will still be counted under active until you deactivate it in your Webroot® management console. Most offices will have the local Webroot console locked down by policy, necessitating that the change be made on the back end, so your IT team will need to be contacted. The temporary workaround is to disable ‘Scan Files When Written or Modified’ in the Shield settings. The typical behavior is that the user will be able to print once or twice, then the printers in the cloud show as offline in the Printer Control Panel cloud application, and the user can no longer print. Other Webroot users have identified this issue in conjunction with Webroot service teams. ![]() Select the Selector checkbox to select the files. If you purchased a multi-license edition, you can install SecureAnywhere on additional PCs using the same. Click the Commands tab, then click Deactivate. Search for any undetermined files related to the software that is being monitored. Click the PC Security tab or Go to PC Security. Note: The report can also be exported to CSV. Sort the report by Hostname to locate the endpoint. Run the All Undetermined Software Seen report. Webroot has acknowledged an issue with their Webroot Endpoint Protection antivirus/antimalware software concerning printing through Citrix Receiver (in the cloud). Open the SecureAnywhere management console.
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